GENERAL TERMS AND CONDITIONS
OPG Damir Vanđelić
A. Amoroso 4
Agriculturalist’s MB: 50231456
About our products:
Nono Remiđo is a specialized web store for selling olive oils and fruit liqueurs. All prices are in Kuna (kn) and include value-added tax (VAT). Shipping costs are not included in product prices. OPG Damir Vanđelić reserves the right to change the prices of products at any time.
Terms of sale
You can make a purchase at the Nono Remiđo webshop:
– I will accept – you pay the amount of the order in cash when you download the ordered package directly by courier.
– Cards – Maestro, MasterCard, Visa, Visa Premium, Diners, American Express, etc.
– Bank Transfer / Internet Banking – You pay the order amount directly to our bank account after you have received an offer via e-mail with your payment information. Use the order ID as a reference to the number.
Door-to-door delivery usually arrives within a few business days. Deviations from these days are possible depending on the delivery location (islands, abroad, etc.).
The calculation of the shipping price is done automatically in the webshop when ordering, depending on the weight of the order package, the country of delivery, and other conditions stated by the delivery service.
The delivery services we usually provide are
If the buyer has not received the package within five working days, he must inform the seller so that the procedures for finding lost and/or sending a new shipment are timely followed.
Delivery of available goods is done as soon as possible. At the same time, in the case of the unavailability of certain products, the seller reserves the right to contact the buyer for an agreement on delivery. The buyer receives a tracking code form the seller for the shipment through an online delivery service, at which time he can check the status of their purchase.
The buyer agrees to add their phone number for faster and easier delivery on the package label.
According to the Consumer Protection Act, the customer is entitled to a claim. A claim is considered valid if it meets the conditions for a complaint under the Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is required to replace the product or return the full amount paid within 14 days of receiving a valid complaint to the buyer.
All complaints are to be sent to the e-mail address firstname.lastname@example.org.
Unilateral termination of a contract
According to the Consumer Protection Act, the customer is entitled to unilaterally terminate the agreement within 14 days of the agreed delivery of the product without giving any reason.
To exercise the right, the buyer is obliged, within the specified period, in the following order:
1. Inform the seller of the termination of the contract by an unambiguous statement by mail, fax or e-mail to email@example.com
2. Send a fully completed one-way termination form by mail, fax or e-mail
3. Return the unopened, undamaged, and unused product within the agreed time to the agreed address with the originally completed and signed form for unilateral termination of the contract. With the note that the buyer bears the direct cost of returning the goods.
The seller is obliged to return the receipt of the product to the buyer within 14 days and the full amount paid through which the buyer paid the amount in an agreed manner.
The seller is not responsible for the return procedures and deadlines by the buyer’s bank.
You can download the one-way termination form here and fill it out electronically.
Filing written objections
According to the Consumer Protection Act, the Nono Remiđo webshop allows you to send your written complaints regarding a purchase on the webshop to firstname.lastname@example.org
Online dispute resolution
European Union Special Regulation dated 15.2.2016. Across the EU, online shopping disputes can be resolved through a platform that you can access here.
This means that if you run into an issue while shopping online with the EU (defective product, inability to replace a product, etc.), you can file your complaint at the link above.
The platform can be used by both consumers and traders and can be filed in any of the 23 official EU languages.
How to protect your personal information
We take all necessary steps to ensure that our site is protected by user information. Confidential information is protected both online and offline. If our forms require confidential information, this information is encrypted and protected by Security Protocol (SSL). Browsers such as Internet Explorer, Google Chrome, or Firefox have a padlock icon to indicate the security of the pages. If the padlock on the icon is closed, you are on a secure page. We use SSL encryption to protect user data on the Internet, and we do everything we can to keep the data offline. Access to all information about our users is restricted. Only employees who need this information to perform certain services have access to confidential information.
For any additional questions about security on our website, send an e-mail to email@example.com.
Collection of personal information
Nono Remiđo Shop is committed to protecting the personal data of customers by collecting only the necessary, primary customer/user data required to fulfill our obligations. We inform customers how to use the information that is collected, regularly give customers the choice of using their data, and include the ability to decide whether or not their name should be removed from the lists used for marketing campaigns. All customer information is strictly kept and is only available to employees who need it. All Nono Remiđo Shop staff and business partners are responsible for ensuring that privacy is respected.
To make a reservation or submit a query on our website, a user must first fill out a registration questionnaire and complete the registration. During registration, users are asked for contact information (such as name and e-mail address).
This information is used to contact the user when answering questions posed on our site. Also, the data ensures the privacy of the user when controlling the input or change of the data.
Changing personal information
If the user’s personal data changes or the user no longer wants our service, we allow you to correct, update, or remove the user information we possess. The user can do this on the website “My account” or by sending an e-mail to firstname.lastname@example.org
Online payment security statement
When making a payment on our web store, use WSPay, an advanced system for secure online payment card purchases. WSPay ensures the complete secrecy of your card details from the moment you enter them in the WSPay payment form. Payment information is forwarded encrypted from your web browsers to the bank that issued your card. Our store never comes in contact with complete details about your payment card. Also, data is accessible even to WSPay employees. The isolated kernel independently transmits and manages sensitive data, while keeping it fully secure.
The form for entering payment information is secured with the SSL transport code of the highest reliability. All stored data is further protected by encryption, using a cryptographic device certified according to FIPS 140-2 Level 3 standard.
WSPay meets all the requirements regarding online payment security prescribed by leading card brands, that is, operates under the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying for cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, further confirms your identity with a token or password.
WSPay Info considers all information collected to be bank secrecy and treats it accordingly. The data is used solely for the purpose for which it was intended. Your sensitive information is entirely secure, and state-of-the-art security mechanisms guarantee its privacy. Only the information necessary to perform the work is collected following the online payment procedures. Security controls and operational procedures applied to our infrastructure ensure the current reliability of the WSPay system. Also, maintaining rigorous access controls, regular security monitoring, and due diligence to prevent network vulnerabilities, and implanting information security provisions regularly, preserve and enhance the system’s security level by protecting your card information.
All payments are made in Croatian Kuna. The amount your credit card will be charged for is obtained through the conversion of the price from the Euro to Croatian Kuna according to the valid exchange rate of the Croatian National Bank. When charged with your credit card, the same amount is converted to your local currency according to the valid exchange rate of the card association. As a result of the price conversion, there is a possibility of a slight difference in the amount compared to the original price displayed on our website.
A cookie is a piece of information stored on your computer, mobile, or tablet, which may be provided directly by the website you visit (first-party cookies) or in collaboration and for the needs of a third-party website (third-party cookies). Cookies generally save your preferences, preferences for the website, etc. Once you reopen the website, your browser sends back the cookies belonging to this website. These cookies allow the page to display information tailored to your needs. Cookies can have a wide range of information, including some personal information. Such data is saved if you enable it. The website itself cannot gain access to information that you have not provided and cannot access any other file on your computer.
How do I disable them?
If you want to disable cookies on your computer, you can do so. The very act of blocking could harm the use of the website. To exclude cookies, you need to adjust the setting and configuration of your web browser. Select help and cookie information from the browser menu and follow the instructions.
What are temporary cookies?
Temporary session cookies or cookies are removed from your computer after you close your internet browser. With them, websites store temporary information.
What are permanent cookies?
Permanent or saved cookies remain on your computer after you close your browser program. With them, websites store information, such as your username and password. In this case, you don’t have to log in each time you visit a specific site.
These policies govern and regulate how the seller uses and protects any information that customers provide to them when using the website www.nonoremido.hr/shop
Personal information is any information that relates to a specific or identifiable individual. Specifically, personal data is considered to be all information that identifies a customer’s identity (for example, first and last name, e-mail address, residence address, etc.).
Personal data processing is any action or set of actions performed on personal data, whether by automatic means or not, such as collecting, recording, organizing, saving, adjusting or modifying, withdrawing, seeing, using, transmitting, posting or otherwise made available, sorting or combining, blocking, deleting or destroying, and performing logical, mathematical, and other operations with that information.
By registering on the website www.nonoremido.hr/shop, by purchasing as a guest or by accessing the site itself, the buyer agrees that the seller processes his personal information specified in the registration form, information about orders, as well as information available in the payment process, etc. The same information is used to enter a contract, inform the seller of the purchasing habits of the buyers, for informational purposes, and to promote services and products of the seller. The seller undertakes to preserve the privacy of the personal data of all buyers and will treat them in accordance with the Law on Protection of Personal Data, or other applicable regulations.
All of the above personal information may not be used or made available to third parties by the seller unless otherwise permitted by special law or necessary for contractual obligations.
We are committed to protecting the personal information of our customers by collecting only the necessary, basic customer/user information that is necessary to fulfill our obligations. We inform customers about how we use the information we collect and regularly give customers a choice to use their data, including the ability to decide whether or not their name should be removed from the lists used for marketing campaigns.
All customer information is strictly kept and is only available to employees who need it. All our employees and business partners are responsible for upholding our privacy principles.
In case of change of any of the personal data (ex: residence and delivery address) recorded at registration, the buyer is obliged to inform the seller about the difference at the e-mail address email@example.com. In case the buyer does not want the seller to any more way it processes the data of the same, and requires the deletion of the data on the same it must notify the seller, and by e-mail to the e-mail address firstname.lastname@example.org
You can save, reuse, and reproduce these general purchase terms and conditions, and you can download them in full here.